I. Payment Method Selection

Mainstream International Payment Tools

• PayPal: Supports over 200 countries and regions worldwide. It enables payments via credit cards, debit cards, and PayPal account balances, with funds credited to the account within minutes. It is suitable for small and medium-value orders.
• International Credit Cards/Debit Cards: Directly connected to card networks such as Visa and MasterCard, covering countries with high credit card penetration rates like Singapore and Malaysia. However, it should be noted that bank card penetration is relatively low in some parts of Southeast Asia.

Southeast Asian Localized Payment Methods

E-Wallets

• ShopeePay: Covers Indonesia, Malaysia, the Philippines, and Singapore. It supports QR code payments and the "Buy Now, Pay Later" service. Merchant accounts can be applied for and connected through the Shopee platform.
• GCash (Philippines): Requires integration with the native API to achieve instant fund crediting and supports D0 real-time settlement. It is suitable for high-frequency, small-value transactions.
• GrabPay (Multiple Countries in Southeast Asia): Connected via RESTful API, supporting H5 page wake-up of the APP for QR code scanning. The service fee ranges from approximately 1.5% to 2.9%.

Bank Transfer

Cash on Delivery (COD)

Payment Process Optimization

1. It is recommended to integrate payment methods from multiple countries through an aggregated payment platform (e.g., PingPong, LianLian Pay). The fee rate can be as low as 0.3%, and T+1 settlement is supported.
2. Clearly display the results of currency conversion on the payment page to avoid misunderstandings caused by currency differences.

II. Logistics and Distribution Solutions

Transportation Method Selection

• International Express (DHL/UPS/FedEx): Suitable for small-batch orders weighing less than 50kg, with a delivery time of 3-7 days. Charges are based on actual weight or dimensional weight (length × width × height in cm ÷ 5000), and the dimensional weight may be higher than the actual weight.
• Sea Freight with Dual Clearance and Tax Inclusion: Suitable for bulk goods weighing more than 50kg. The cost starts at approximately USD 0.84 per kilogram (with a minimum shipment weight of 50kg), and the delivery time is 17-24 days (e.g., from China to major ports in Southeast Asia). It includes export customs declaration, import customs clearance, and customs duty costs.
• Multimodal Transport: Combines sea freight and land transport. For example, UPS's "Sea-Air Multimodal Transport" solution can shorten the time from port to door and balance cost and delivery efficiency.

Logistics Operation Details

• Packaging Requirements: Acrylic sheets should be wrapped with bubble wrap or foam, and reinforced with wooden boxes on the outside to prevent scratches or breakage during transportation.
• Tracking and Insurance: Provide a logistics tracking number for customers to check the status in real time. It is recommended to purchase transportation insurance (the premium is approximately 0.3%-0.5% of the goods value) to cover the risks of lost or damaged goods.
• Freight Estimation Tool: Embed a dimensional weight calculator (formula: length × width × height in cm ÷ 5000) on the website to help customers estimate the freight in advance.

III. Customs Clearance and Document Requirements

Export Document Preparation

• Required Documents: Commercial invoice, packing list, bill of lading, and certificate of origin (e.g., Form E for preferential customs duties in ASEAN countries).
• HS Code: Acrylic sheets are classified under HS code 3920610000. When making a declaration, elements such as brand, purpose, and composition (PMMA) must be specified to avoid incorrect customs classification.

Customs Clearance Notes for Destination Countries

• Singapore: Adopts an automated system (TradeNet), with customs clearance completed within 4 hours. No additional documents are required (except for food products, which need SFA certification).
• Malaysia: Wooden packaging requires an IPPC fumigation certificate. The difference between the declared value and the purchase invoice must be controlled within 5% to avoid questioning by customs.
• Indonesia: An import license (API) is required, and customs clearance must be done with the original bill of lading. A USD 200 deposit is required for telex-released bills of lading. It is recommended to transit through Singapore to reduce risks.
• Philippines: Customs clearance must be handled by a local licensed customs broker. For declarations with an amount below USD 10,000, a simplified procedure can be used. It is recommended to prepare the Form E certificate of origin in advance.

Customs Duty and Tax Bearer

• Dual Clearance and Tax-Inclusive Service: When choosing sea freight with dual clearance and tax inclusion, the logistics company has prepaid the customs duties, and customers do not need to pay additional fees (e.g., the dual clearance and tax-inclusive service from China to Canada covers customs duties and consumption taxes).
• DDU/DDP Terms: Clearly define the division of costs. Under DDU (Delivered Duty Unpaid), the customer bears the customs duties; under DDP (Delivered Duty Paid), the seller covers all costs. It is recommended to indicate the tax policy on the product page.

IV. After-Sales Service and Return/Exchange Policy

Return/Exchange Conditions

Eligible Scenarios for Returns/Exchanges

• Quality issues (e.g., yellowing of sheets, air bubbles)
• Size mismatch
• Logistics damage (photos or videos need to be provided as evidence)

Ineligible Scenarios for Returns/Exchanges

• Customized products
• Used or processed sheets
• Appearance changes caused by natural aging

Operation Process

• Application Time Limit: Customers must submit a return/exchange application within 15-30 days after signing for the goods; applications submitted after the deadline will be deemed as automatically waived.
• Logistics Arrangement:
  • Seller's Responsibility (e.g., quality issues): Provide the overseas warehouse address and bear the round-trip freight and customs duties. It is recommended to use local logistics providers to reduce costs.
  • Customer's Responsibility (e.g., change of mind return): The customer bears the return freight, and the seller can choose whether to bear the cost of re-shipping.
• Refund Method: Refunds will be returned to the original payment account via the original channel (funds credited within 3-7 working days), or Store Credit (valid for 30 days) can be provided to encourage repurchases.

Risk Control

• Overseas Warehouse Layout: Establish overseas warehouses in major Southeast Asian countries (e.g., Indonesia, Thailand) to shorten the return/exchange time to 3-5 days and improve customer satisfaction.
• Quality Inspection: Before shipment, ensure that the sheets meet the standards through tests such as light transmittance testing and hardness testing (e.g., Rockwell hardness of 102) to reduce after-sales disputes.